Question 1

What is Rapid Response?

Accepted Answer

Rapid Response is an incident response and issue ownership platform for teams that need clear accountability. It centralizes intake, ownership, timelines, and resolution notes so every issue is tracked from first report to close.

Question 2

Is Rapid Response a ticketing system?

Accepted Answer

Rapid Response complements your existing ticketing or support tools. It focuses on ownership, escalation, and cross-team coordination rather than replacing day-to-day ticket workflows.

Question 3

How does Rapid Response help with escalations?

Accepted Answer

Escalations stay visible through ownership signals, aging indicators, and status updates. Teams can see who is accountable, what has changed, and what happens next without jumping between systems.

Question 4

Who should use Rapid Response?

Accepted Answer

Support operations, incident response, product, and customer success teams use Rapid Response to keep issues owned, coordinated, and clearly communicated across every stakeholder group.